Avenue Plaza Hotel wins fourth consecutive Tripadvisor Certificate of Excellence and 2013-2014 National Product Quality Excellence Award as
Best Quality Service Hotel
Recognised as a Top Performing Hotel, not just in Bicol but in the whole Philippines, Avenue Plaza Hotel announced today that it has received its TripAdvisor® Certificate of Excellence award for 2014. This is the fourth time the Avenue Plaza won this accolade which honours hospitality excellence under the management of its President and General Manager Mr. Allan S.Cu as reviewed by travellers on the world’s largest travel site.
Certificate of Excellence is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
Ms.Apple Allison Perez Marketing Manager and Mr.Paul Dichoso Sales & Business Development Manager personally received the plaque and seal of excellence conferred by National Council on Product and Service Excellence and Q Asia Magazine in the awards night held in Quezon City the last May 30, 2014.
The Certificate of Excellence and Best Quality Service Hotel accolades areremarkable vote of confidence to Avenue Plaza Hotel and their continued commitment to excellence.
“We’d like to extend my warmest gratitude to you to all our guests who took the time to complete a review on TripAdvisor and at the same time nominate us for various awards. These recent recognitions are a true source of pride and inspiration for the whole Avenue Plaza Hotel team,” said Mr. Allan S. Cu President and GM of Avenue Plaza. “There is no greater seal of approval than being recognised by one’s customers that is why we will never rest on our laurels as we continually and consistently strive for excellence.”
As a testament of their promise for excellence and global standards, Mr.Cu also signed the private sector commitment to the UNWTO Global Code of Ethics for Tourism which was witnessed by UNWTO Secretary General Taleb D. Rifai and Philippines DOT Secretary Ramon Jimenez held at Legazpi City during the UNWTO events in Albay together with other invited key stakeholders and industry players throughout the Philippines.
|APH is committed to UNWTO Global Code of Ethics for Tourism 2|
According to Ms.Perez who handles the hotel’s digital marketing, Avenue Plaza constantly monitor guest feedbacks and use social media as vital tool for customer service. This enables them to observe, validate and respond to their guests needs and wants accordingly. “The management takes every review and comment seriously. We want to make sure that our guests are satisfied with our service and if they had any concern that weren’t brought up during their stay we make sure that we address them properly. Part of our strategy in keeping our brand at par with global standards is extending our services online and by staying connected with our guests before and even after their stay at the Avenue Plaza Hote,” she said.
With excellent customer satisfaction rating, it’s not surprising to know why travellers and guests keep coming back. A previous guest from Canada who stayed for 40 days for work said that Avenue Plaza Hotel is the best choice. Mr. Adam wrote in his review that “the staff were outstanding! They were warm, friendly, fun and always accommodating. The service was great across the board and I could not have been more pleased.Next time I'm in Naga, I'm definitely staying at The Avenue Plaza.” Domestic travellers like Ms.Tess from Manila couldn’t agree more. Greatly pleased with her stay during a national convention held at the Avenue Plaza, she said that she will definitely come back and won't hesitate to recommend the hotel.
Aside from being famous a business boutique hotel in Bicol region where you can have your meetings and conventions, Avenue Plaza is also an ideal family friendly hotel. They’ve been the preferred home away from home of foreigners and balikbayans whenever they are in Naga City. Mr. Brian M. from Canada who travelled with his family had this to say “Excellent stay - our fifth stay at the Avenue Plaza. This hotel would not be out of place in New York, London or Paris. Lovely high class hotel with outstanding staff service.” International class hotel in Naga City, he wrote in his review on a hotel booking site.
|Plaque and Seal of Excellence awarded to Avenue Plaza Hotel and received by Apple Allison Perez and Paul Dichoso|
Ms.Perez said that it always delight them whenever their guests tell them that Avenue Plaza, an independent hotel in a provincial city, is comparable to international chain-hotels. “Most of the time, people get surprised upon knowing that Avenue Plaza Hotel is managed independently by my boss, Mr. Allan S. Cu and his wife Ms.Gwen Cu who oversees the design and cozy aesthetics of the hotel. With all modesty, I really think they deserve a Tourism Star for advocating excellence in the hospitality industry thus making Avenue Plaza one of the best accommodations in the Philippines. I hope our previous guests can also share their stories and nominate Avenue Plaza Hotel as their Tourism Star” she added.
|Make Avenue Plaza Hotel your Tourism Star Ph|
As this homegrown brand constantly work on making a mark for the Bicol tourism and hospitality industry by nurturing guests through their signature kind of service, one thing is for sure; Avenue Plaza Hotel will constantly raise the bar of Philippine travel experience.
"We promise the experience of the good life to every guest of the hotel and we pull out all stops to ensure that you do. Nominated or not, we welcome our guests and pamper them with heartfelt service that carry out our honor and that level of high. That's our promise and we deliver on our promise! Once again, in behalf of my team, thank you for your continued support to the Avenue Plaza Hotel. Please visit us again soon. Dios Mabalospo." expressed by Mr. Allan S.Cu.
Tourism Star Philippines is the recognition program of the Department of Tourism for individuals and accommodations that go the extra mile in giving tourists a delightful experience, exemplifying true Filipino hospitality. Visit www.tourismstar.ph to send your stories. Nomination is open until June 30, 2014.
Visit www.avenueplazahotel.com for the latest events, updates and reservations. Avenue Plaza Hotel is located at Magsaysay Avenue, Naga City 4400 with telephone # (02) 250 8099 or (054) 473 9999.